Shipping Information

We ship all orders directly from trusted European suppliers. Once your order is processed, you’ll receive a tracking number via email.

Shipping Time:
• Czech Republic: – business days
• Bulgaria: – business days
• Other EU countries: – business days

Please note: delivery times may vary slightly depending on your location and local customs.

Returns & Exchanges

If you're not satisfied with your purchase, you can return it within 14 days of delivery.

• Items must be unused and in original packaging
• Email us at krixonet@gmail.com before returning
• Refunds are processed within 5 business days of receiving the return

We're happy to assist with exchanges as well. Just reach out and we’ll take care of it.

Things to Keep in Mind

  • We do not accept returns for toys damaged due to misuse.

  • Shipping costs on returns are the buyer's responsibility unless the product is defective.

  • We reserve the right to update our policy at any time.
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